Vellut Leather — Handcrafted Premium Leather Travel Goods

Global Shipping & Delivery Policy

Last Updated: June 2026

This Shipping & Delivery Policy applies to all orders placed with ZEESHAN RAZZAQ LLC (trading as Vellut Leather), registered at 1500 N GRANT ST STE 34785, DENVER COLORADO CO 80203, USA. We are committed to delivering your handcrafted leather goods safely and efficiently, worldwide.

1. Order Processing & Production Time

Because every Vellut Leather product is meticulously handcrafted to order, please allow 7 to 14 business days for your item to be crafted, inspected, and prepared for dispatch. Custom or bespoke orders (e.g., custom colour or monogramming) may require additional production time. You will receive an email notification when your order has been dispatched.

2. Shipping Methods & Estimated Timelines

We partner with premium international couriers (DHL Express and FedEx) to ensure your goods arrive safely and with full tracking. Estimated transit times after dispatch are:

  • North America & Europe: 3–5 business days after dispatch.
  • Middle East & Asia: 2–4 business days after dispatch.
  • Rest of the World: 5–7 business days after dispatch.

Total estimated time from order to delivery: 10–21 business days (production + transit). These are estimates and may be affected by customs clearance times or peak periods.

3. Shipping Costs

Free complimentary global shipping is included on all orders. There are no hidden shipping fees. The price displayed at checkout is the total price you pay for the goods.

4. Customs, Import Duties & Taxes

International shipments may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are entirely the buyer's responsibility. Vellut Leather has no control over these charges and cannot predict what they may be. We recommend checking with your local customs authority before placing your order if you are concerned about import fees.

We declare the true value of goods on all customs documentation in compliance with international trade laws. We do not mark shipments as “gifts” to avoid customs duties.

5. Order Tracking

Once your order is dispatched, you will receive an email containing your tracking number and a direct link to monitor your shipment in real time via the courier's website. You can also use our Order Tracking page at any time.

6. Lost, Damaged, or Delayed Parcels

In the rare event that your parcel is lost, significantly delayed, or arrives damaged in transit, please contact us within 7 days of the expected delivery date at support@vellutleather.shop with your order number and (if applicable) photographs of any damage.

  • Lost parcels: We will open a formal investigation with the courier. If the parcel is confirmed lost, we will either re-ship your order or provide a full refund at no cost to you.
  • Damaged parcels: Please retain all original packaging and take photographs immediately upon receipt. We will arrange a remedy (repair, replacement, or refund) at no cost to you.
  • Delayed parcels: Delays can occur due to customs inspections or carrier backlogs. Please allow an additional 7 business days before contacting us. We will assist in tracking your shipment.

7. Incorrect Delivery Address

Please ensure your delivery address is accurate at the time of order. We are unable to redirect parcels once dispatched. If a parcel is returned to us due to an incorrect or incomplete address provided by the customer, we will contact you to arrange re-delivery (re-shipping costs may apply).

8. Contact Us

For any shipping enquiries, please contact our support team:

ZEESHAN RAZZAQ LLC
1500 N GRANT ST STE 34785, DENVER COLORADO CO 80203, USA
Email: support@vellutleather.shop
Phone: +1 307 888 9612
We aim to respond to all queries within 24 hours.